On Close Only, each Creator specifies their own creation and delivery time for private media. This information is clearly displayed before you confirm your purchase, allowing you to know exactly how long the Creator needs to produce the requested content.
If the Creator has indicated a specific delivery time (for example: 24h, 48h, 72h, etc.), this becomes the official deadline for delivering your private media. As long as this time hasn’t passed, there is no issue please allow the Creator to complete the content.
If you want to make sure your request hasn’t been overlooked, you can simply send the Creator a private message in the chat. This brings your conversation back to the top of their inbox, making it easier for them to see your reminder.
If the Creator’s announced creation time has passed and the media is still not delivered, you may contact Close Only Customer Support.
The team will review your case and may issue a refund for the undelivered media.