Private Media Received but Not Matching the Request

If you received private content from a Creator that does not match your original request in any way, a refund request may be considered by Close Only.

👉 Recommended Solution First

Before requesting a refund, try contacting the Creator again.
Explain politely that the media does not fully meet your expectations and specify clearly and in detail what is wrong. In most cases, the Creator will resend a corrected media for free, without any issue.

Close Only May Issue a Refund Only in Specific Cases:

A refund may be approved after review only if the content is proven to be non-compliant, such as:

• A video was requested, but the Creator sent a photo

• The Creator sends content of another person, or the Creator is not present in the media

These rules ensure safety, authenticity, and fairness for all users.

If the Media Still Doesn’t Match After Your Attempts

If, despite your explanations and the Creator’s response, the content still does not match your request, you may contact Close Only Customer Support. Your request will undergo a thorough compliance review, and each case will be examined carefully to ensure a fair decision.